Shipping policy

At Arwa Skincare, we aim to deliver your skincare products safely and on time.

Order Processing

All orders are processed after confirmation. Orders are usually dispatched within 1 working day after confirmation.

Orders placed on weekends or public holidays may be processed on the next working day.

Delivery Time

Delivery usually takes:

2–4 working days across Pakistan.

Delivery time may vary depending on your city, courier service, weather conditions, public holidays, or unexpected delays.

Shipping Charges

Shipping charges are calculated at checkout.

Order Confirmation

After placing an order, our team may contact you through call, SMS, WhatsApp, or email for order confirmation.

Please provide accurate contact details and delivery address to avoid delays.

Delivery Attempts

If the customer is unavailable, the courier may attempt delivery again. If the order is returned due to wrong address, unavailable customer, or non-response, additional shipping charges may apply for re-delivery.

Damaged or Missing Items

If you receive a damaged, leaked, wrong, or missing product, please contact us as soon as possible with your order details and clear pictures/videos of the parcel and product.

Contact Us

For shipping-related questions, please contact our customer support through our official website, Instagram, Facebook, or WhatsApp.